Four Easy Steps to Better Content
TimelyText Case Study: Abrigo
Challenge
Abrigo, a financial technology company that provides risk management, compliance, and lending solutions for financial institutions, began investing in professionally developed training materials to better support clients using its software solutions.
The company needed instructional designers who could quickly integrate with the team and later required technical writing expertise to formalize product guides for multiple business lines.
Solution
In 2019, Abrigo partnered with TimelyText, which provided two instructional designers who initially joined as contractors and later transitioned into full-time employees after demonstrating their value.
When new documentation needs emerged, Abrigo again turned to TimelyText for technical writing support.
Results
The TimelyText partnership enabled Abrigo to serve its clients more effectively and consistently receive positive feedback on content quality.
The instructional designers became integral members of Abrigo’s Implementation team, bringing with them current best practices and emerging trends in adult learning that strengthened client training and overall service delivery.
Our partnership with TimelyText has enabled us to serve our own clients more effectively, and we continually get positive feedback on the quality of the content.
— Alison Trapp
SVP, Professional Services
Initial Consult
30 minutes
We learn about your goals, timeline, and team dynamics so we can recommend the right approach and determine which consultants fit, both professionally and personally.
Team Matching
2-3 Days
We present you with vetted consultants who fit your industry, tools, and project needs. Quick virtual interviews allow you to choose who best clicks with your team.
Project Kickoff
30-90 minutes
We finalize scope, onboard quickly, and establish a clear communication cadence according to your preferences. If necessary, we provide a formal SOW.
Project Delivery
2 weeks - 2 years
Whether we're supporting you for weeks or months, you'll receive the same level of customer care — Weekly Client Reports and regular communication to ensure project success.
Ready to discuss how TimelyText can help?